Refund policy
Returns & Exchanges Policy
Changed your mind? No problem. You have 14 days from the date of delivery to return your items.
🔴 CREATE YOUR OWN RETURN LABEL ONLINE
To make your return process as easy as possible, you can now generate and print your own return label directly through our portal: CLICK HERE TO CREATE YOUR RETURN LABEL
Return Eligibility
To be eligible for a refund or exchange, items must meet the following criteria:
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In perfect condition (brand new).
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Unworn and unwashed.
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Returned in their original packaging.
Refunds
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Shipping Costs: Return shipping costs are the responsibility of the customer.
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Processing Time: Once your package has been received and inspected, your refund will be processed within 24 hours using your original payment method.
Exchanges
We accept exchanges within 14 days of delivery.
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Use the link above to prepare your return.
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Include a note inside the package with your order number and the name/reference of the item you wish to receive in exchange.
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Your replacement will be shipped promptly upon receipt, subject to stock availability.
Need Assistance?
If you have any questions before sending your item back, please email us at passionsdames@gmail.com with:
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Your order number.
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The reason for the return.
📍 Return Address
Please send your package to the following address. Important: Ensure your order number is clearly written on a note inside the package.
COMPANY: HOUTCH NSL - FUTURLOG/ PASSIONS DE L'ÂME
STREET: Av. Jean-Jacques Ségard, Docks 43 / 44
ZIP CODE: 59554
CITY: Tilloy-lez-Cambrai
COUNTRY: France
PHONE: +33 (0)3 74 78 01 39